Legal notice

Privacy policy

Law 25

Effective Date: march 17, 2026
Last Updated: march 17, 2026

1. Legal Notice

This website is owned and operated by Une pensée
Registered address: Une pensée
Email: info@unepensee.ca
Phone: 514- 379-1332
Website host: Shopify

1977 Rue Centre #100, Montreal, Quebec H3K 1J1

By accessing or using this website, you agree to use it lawfully and in accordance with these terms. All content on this website, including text, images, graphics, logos, branding, and other materials, is the property of Une pensée or is used under license. Unauthorized reproduction, distribution, or use is prohibited.

2. Privacy Commitment

At Une pensée we are committed to protecting your personal information and respecting your privacy. We collect, use, store, and disclose personal information only for legitimate business purposes and only to the extent necessary to provide our services, respond to requests, process payments, manage customer relationships, improve our website, and comply with legal obligations.

Our privacy practices are designed to comply with applicable privacy laws in Québec, including Law 25 and the Act respecting the protection of personal information in the private sector.

3. Person in Charge of Personal Information Protection

The person responsible for the protection of personal information at [Company Name] is:

Orysia Krywiak
Email: info@unepensee.ca
Phone: 514- 379-1332

You may contact this person for any question, request, complaint, or concern regarding your personal information or this policy.

4. Personal Information We May Collect

Depending on your interactions with us, we may collect the following personal information:

your name
your email address
your phone number
your billing and payment information
your business information, where applicable
information you provide through contact forms, bookings, or purchases
technical information such as IP address, browser type, device information, and website usage data
any other information you voluntarily send to us

We only collect personal information that is necessary for the purposes identified below.

5. Purposes of Collection

We may collect and use your personal information to:

respond to your inquiries and communicate with you
provide products or services you request
process orders, invoices, and payments
schedule appointments or consultations
send service-related messages
improve our website, services, and customer experience
maintain internal records
prevent fraud, protect our systems, and ensure security
comply with legal and regulatory obligations

When required, we will inform you of the specific purpose of collection, the means of collection, your rights of access and correction, and your right to withdraw consent.

6. Consent

Where consent is required, we will seek your consent in a clear, free, and informed manner, for specific purposes. If sensitive personal information is involved, we will obtain express consent where required by law.

You may withdraw your consent to the use or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

7. Collection Through Technology, Cookies, and Analytics

When you browse our website, we may use cookies or similar technologies to improve website performance, analyze traffic, remember preferences, and enhance your experience.

These technologies may collect technical or usage information such as pages visited, time spent on the site, browser type, and approximate location derived from IP address.

You may adjust your browser settings to refuse certain cookies. However, some parts of the website may not function properly without them.

8. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information only where necessary, including to:

payment processors
website hosting providers
IT, analytics, or marketing service providers
professional advisors
government authorities or regulators, when required by law

Where third parties process personal information on our behalf, we require them to protect it appropriately and to use it only for the services they provide to us.

Some service providers may store or process personal information outside Québec. When applicable, we take reasonable steps to ensure that such information remains protected in accordance with applicable law.

9. Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once those purposes have been fulfilled, we will securely destroy the information or anonymize it, where permitted and appropriate.

10. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, use, disclosure, or modification.

Although no system can guarantee absolute security, we take privacy and information security seriously and limit access to personal information to those who need it for their work or mandate.

11. Confidentiality Incidents

If a confidentiality incident involving personal information occurs, we will act promptly to reduce the risk of harm and prevent further incidents. Where required by applicable law, we will notify the individuals concerned and the Commission d’accès à l’information du Québec.

We also maintain a register of confidentiality incidents as required by law.

12. Your Rights

Subject to applicable law, you may have the right to:

access the personal information we hold about you
request correction of inaccurate, incomplete, or outdated information
withdraw consent, where consent is the basis for processing
request deletion where appropriate and legally permitted
request that we stop disseminating certain personal information or de-index certain links, where allowed by law
request communication of computerized personal information you provided to us in a structured, commonly used technological format, where applicable
submit a complaint regarding our handling of your personal information

To exercise any of these rights, please contact our person in charge of personal information protection using the contact details above.

13. Automated Decisions

If we use personal information to make a decision based exclusively on automated processing, we will inform you accordingly, as required by law. Upon request, we will also provide the information required by law about the decision-making process and your available rights.

14. Minors

Our website and services are not intended for children under 14 years of age unless clearly stated otherwise. If personal information concerning a child under 14 must be collected, we will obtain consent from the parent or legal guardian when required by law.

15. Privacy by Default

Where we offer a technological product or service with privacy settings, we will ensure that, by default, those settings provide the highest level of confidentiality, unless the settings concern cookies or similar technologies.

16. Policy Updates

We may update this Legal Notice and Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this website with a revised effective date.

17. Contact

For any question, request, or complaint regarding this policy or your personal information, please contact:

Orysia Krywiak - Owner

Person in Charge of Personal Information Protection
Une pensée